Privacy Policy

This Privacy Policy explains how Luckyvibe Casino may collect, use, store and disclose information when you visit the website, create an account, use casino services or contact support. It also explains the privacy choices available to players in Australia.

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About this Privacy Policy

Luckyvibe Casino respects the privacy of its players and aims to handle personal information in a careful, transparent and secure way. This policy applies to information collected through the website, account areas, customer support channels and related online services. It describes the main types of information a casino website may handle, why that information may be used and the choices that may be available to you.

Page contents

You should read this policy together with any other privacy notices shown when information is collected. Particular services, payment options, promotions, verification activities or support interactions may have additional information explaining how data is used for that activity. Those notices should be considered alongside this policy.

The information collected can depend on how you use the website, which services you access, the payment method selected and the information needed to meet security or legal requirements. Not every category of information will apply to every player. If you choose not to provide information that is necessary for a particular purpose, some services may not be available.

This policy is intended to provide general information about privacy practices. It does not change any terms that apply to your account or the use of the website. If the policy is updated, the current version will be made available on the website.

Information we may collect and why

When you use Luckyvibe Casino, information may be collected directly from you, generated through your use of the website or received from service providers involved in operating the services. The types of information may include the following:

Account details, including your name, date of birth, residential information, username, account credentials and contact details.
Verification documents and related information, such as identity documents, documents confirming your address, information used to confirm age and other details needed for customer verification.
Payment and transaction records, including deposits, withdrawals, gaming activity, transaction references, payment method details and information needed to investigate or reconcile a payment.
Device and technical data, such as your internet protocol address, browser type, operating system, device identifiers, language, time zone, website activity and general location information derived from technical data.
Cookie and similar technology data, including pages visited, preferences, session activity, interactions with the website and information about how the website performs.
Communications and support information, including messages, requests, feedback, account questions and records of interactions with customer support.
Information connected with account safety, responsible gambling, fraud prevention, suspicious activity checks and the secure operation of the services.

This information may be used to create, manage and secure your account; provide the services you request; confirm your identity, age and eligibility; process deposits and withdrawals; and respond to questions. It may also be used to investigate payment issues, resolve disputes, maintain accurate records and provide relevant account support.

Information may be used for verification and anti-fraud checks, including checking whether account activity or transactions appear unusual, unauthorised or inconsistent with the safe use of the services. These checks help protect players, payment systems and the website from fraud, account misuse, payment abuse and other unlawful or harmful activity.

Information may also be used to meet legal, accounting, tax, responsible gambling, security and other obligations that apply to the operation of an online casino website. Some information is necessary for these purposes. If required information is not provided, it may not be possible to open or maintain an account, complete verification, process a transaction or provide particular services.

Luckyvibe Casino may receive limited information from payment providers, identity and verification providers, fraud and security services, analytics providers or other service partners. These parties may provide information needed to confirm a payment, verify identity, detect unusual activity, prevent fraud or support website functions.

How information may be shared, secured and stored

Personal information may be shared with trusted service providers that help operate the website and deliver the services. Depending on the circumstances, these providers may include payment processors, identity and age verification providers, fraud and security services, hosting providers, technology suppliers, customer support tools, analytics providers and professional advisers.

Service providers should receive only the information relevant to the service they provide and may be required to protect it. Information may also be disclosed where this is reasonably necessary to comply with a legal obligation, respond to a valid request from an authorised body, protect the website or its users, investigate suspected unlawful activity, enforce applicable terms or support a business transfer.

Some service providers may handle information from locations outside Australia. Where information is shared or stored internationally, reasonable steps may be taken to support its protection and to require appropriate handling by the relevant provider. The location and type of service involved may determine how information is transferred or accessed.

Security measures

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication procedures, monitoring, secure transmission and restricted access for staff and service providers who need information for their work.

No online service can guarantee complete security. You are responsible for keeping your account credentials confidential, using a secure device and contacting support promptly if you believe your account or personal information has been compromised. Do not share passwords or security codes through unexpected messages or links.

How long information is kept

Information is generally kept only for as long as it is needed for the purposes described in this policy, to manage an account, resolve disputes, maintain business records, protect the services or meet legal and security requirements. When information is no longer needed, it may be securely deleted, destroyed, anonymised or de-identified where appropriate.

Closing an account does not always result in the immediate deletion of every record. Some account, identity, payment, transaction, security or communication records must be kept for a period required by law, even after an account is closed. Records may also need to be retained for fraud prevention, dispute resolution, account protection or other legitimate compliance purposes. The applicable retention period can depend on the type of record and the reason it was collected.

Cookies, marketing and your choices

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, measure performance and understand how visitors use the website. Some cookies may be placed by service providers that assist with analytics, payments, security or website functions. Cookies generally allow a website to recognise a device or browser, but they do not necessarily identify a person by name on their own.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly, account sessions may not be maintained or some preferences may need to be entered again. Browser controls differ, so check the settings or help information for the browser and device you use.

Marketing communications

If you have agreed to receive marketing, Luckyvibe Casino may use relevant account or contact information to send news, offers, service updates or other promotional communications where permitted. You can change your marketing preferences at any time. Marketing preferences do not normally affect essential messages about account security, transactions, verification, responsible gambling or the operation of the services.

You can withdraw consent to marketing by contacting support@luckyvibe-casino.wtf and stating that you want to withdraw your marketing consent or update your marketing preferences. You may also be able to use an unsubscribe option included in a marketing message. A request may take a reasonable period to apply, and messages already prepared or sent may still reach you.

You may also have choices about optional analytics, certain cookies and the information you provide. Some information is necessary to open an account, complete identity checks, process payments, prevent fraud or meet legal obligations. Choosing not to provide necessary information may limit or prevent access to some services.

Your data rights and how to make a request

Depending on the circumstances and any applicable exceptions, you may have rights relating to the personal information held about you. These rights may include requesting access to your data, asking for inaccurate or incomplete data to be corrected, asking for eligible data to be deleted and withdrawing consent to marketing.

How to exercise your rights

Email support@luckyvibe-casino.wtf from an address associated with your account where possible.
Explain the request clearly, such as asking to access your data, correct a detail, delete eligible information or withdraw consent to marketing.
Include enough information for the request to be understood, but do not send unnecessary passwords, payment card numbers or other sensitive information.
Complete any reasonable identity or account verification step needed to protect your information from unauthorised disclosure.

If you want to access your data, the response may include relevant account, verification, payment, transaction, technical and communication records, subject to applicable limits. If you believe information is inaccurate, contact support@luckyvibe-casino.wtf with the relevant correction and any helpful explanation.

A request to delete your data may be accepted where the information is no longer needed and there is no valid reason to keep it. Deletion may be limited where records must be retained for a period required by law, or where they are needed for legal, fraud prevention, transaction, dispute or account protection purposes. Some information may instead be anonymised or restricted from ordinary use.

A privacy request may also be subject to lawful limits where providing information could affect another person’s privacy, compromise security checks, reveal confidential information or conflict with a legal obligation. If a request cannot be completed in full, the available options and the reason for the limitation will be explained where appropriate.

If you have a privacy concern, believe your information has been mishandled or want to ask how a request has been handled, use support@luckyvibe-casino.wtf. Privacy requests are reviewed carefully, and additional information may be requested to confirm the account holder’s identity.

This policy may be updated from time to time to reflect changes to the website, services, privacy practices or legal requirements. The current version will be made available on the website. You should review it periodically, particularly before providing new information or using a changed service.